Tokens are the basic units of measurement for AI processing in WinAxis AI. They roughly correspond to words or word fragments in queries and responses. Each query to our AI assistants, dashboard generation request, or data analysis operation consumes tokens. We transparently track token usage in your account dashboard, allowing you to monitor and optimize your usage.

If you exceed your monthly token allowance, you'll simply be charged for the additional tokens used at your plan's per-token rate. There are no penalties or service interruptions. For example, if you're on the Professional plan and use 3 million tokens in a month (1 million over your allocation), you'll be charged an additional $400 (1M tokens × $0.40/1K tokens).

Yes, you can change your plan at any time. When upgrading, the new plan and rates take effect immediately. When downgrading, the changes will apply at the start of your next billing cycle. Any unused tokens from your current plan will not roll over.

No, unused tokens do not roll over to the next month. Your token allocation refreshes at the beginning of each billing cycle.

Our Starter and Professional plans are available on monthly or annual billing (with a 15% discount for annual billing). Enterprise plans typically have annual contracts, but we offer flexible terms to meet your organization's needs. Contact our sales team to discuss custom arrangements.

Yes, we offer a 14-day free trial that includes 100,000 tokens to explore WinAxis AI's capabilities. No credit card is required to start your trial. You can upgrade to a paid plan at any time during or after your trial period.